FAQs

All items are produced and shipped from our facility within 2-4 business days from purchase. Standard shipping times then apply. Click the tracking information located in your confirmation email to view your shipping details and time intervals. Deliveries may take longer for international orders, thanks to customs regulations within your country. Please get in touch with us at mail service@robeslife.com if your order hasn’t arrived within the expected time interval.

Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). Additionally, you'll simply enter your order number using the ‘track packages’ link listed in the support section of our website.

What methods of payment does one accept?
We accept only the PayPal payment method.

Do you accept PayPal?
Yes

Do you accept Pre-Paid gift cards?
No,

How much does it cost to ship to my country?

Pricing will depend upon the country in which you reside and, therefore, the number of things that you are purchasing. Exact pricing is often found by clicking “Buy it now” and entering your address before completing the checkout process.

Your page isn't loading, what’s happening?

Please contact us and tell us about the difficulty you're having in order that we will fix it ASAP.

Do I keep getting a mistake message, what’s happening?

Please contact us and tell us about the difficulty you're having in order that we will fix it ASAP.

I just noticed that I chose the incorrect item by mistake, are you able to swap my product?

Please contact us as soon as you discover that you simply made a mistake. If we catch the difficulty before the item goes into production, we will make the change. Remember, we attempt to send your product ASAP, so act fast!

I just noticed that I entered the incorrect shipping address. What should I do?

Please contact us as soon as you discover that you have made a mistake. If we catch the difficulty before the item ships, we will make the change. Otherwise, we'll need to wait until the item is returned.

What is your return/exchange policy?

If you wish to return an item, please check the details here (return policy)

Exchange
So, to exchange a product, please contact us at service@robeslife.com, and we'll process the exchange.

What happens if my item is damaged?

If your item has any defects or errors on our part, we'll replace it at no additional cost. The damaged product doesn't have to be returned. If we are unable to exchange the merchandise due to inventory issues, we'll refund you or send you a comparable item of your choice.

If you have any questions, please feel free to contact us...

Email: service@robeslife.com
Phone: +86 180 1807 5339