Return Policy

Robeslife® Return & Refund Policy

At Robeslife, we are committed to providing you with the highest quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy is here to assist you.

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Return Conditions

Return Period

You have 30 days from the date of receipt to request a return.

Product Condition

The product must be returned unused, in its original condition, and in the original packaging with all accessories and documentation included.

Proof of Purchase

A proof of purchase (invoice, receipt, or order confirmation) is required for all returns.

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Return Process

Request a Return

To initiate a return, please contact our customer service:
📧 Email: robeslifeofficial@gmail.com
📞 Text/Phone: +86 177 4953 9010

Please provide your order number and the reason for the return.

Return Instructions

Our team will provide you with detailed instructions on how to return your product, including the return address.

Return Shipping

• The customer is responsible for return shipping costs, unless the product is defective or there was an error on our part.
• We recommend using a trackable shipping service to ensure the return reaches us safely.

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Refund Policy

Return Verification

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

Refund Processing Time

If approved, the refund will be processed within 7-10 business days and issued to the original payment method used during purchase.

Refund Amount

Refunds apply only to the product's purchase price; original shipping costs are non-refundable.

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Exchange Policy

If you wish to exchange a product, please follow the same return process.
Once your return is received and approved, a new product will be shipped.

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Non-Returnable Items

The following items cannot be returned:
❌ Gift cards
❌ Personalized (customized) products
❌ Sale items (unless defective or damaged)

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Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately.
📧 Email: robeslifeofficial@gmail.com
📞 Text/Phone: +86 177 4953 9010

Send us photos of the product, and we will arrange for a replacement or full refund, including return shipping costs.

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Contact Us

For any questions or further assistance regarding our Return & Refund Policy, please contact us:
📧 Support Email: service@robeslife.com
📞 Text/Phone: +86 177 4953 9010

We are committed to ensuring your satisfaction! 😊